Content Guidelines

How we keep conversations safe:

Real-Time Moderation

✓Real-time content moderation on every message
✓Keyword filtering combined with AI-based detection
✓Automatic chat cooldown, with parent review, when our guidelines are not met
✓Parent notification system for flagged content

What's Not Allowed

✗Anything not age-appropriate for children
✗Violence or harmful language
✗Personal information sharing (addresses, phone numbers)
✗Attempts to bypass safety filters

What Happens on a Violation

When content is flagged, the child's chat is temporarily paused with a cooldown period. Parents are notified and can review the flagged content. After the cooldown, the child can continue chatting. Repeated violations may result in longer cooldown periods or permanent suspension.

Zero-Tolerance Policy for All Users

The Santa AI enforces a strict zero-tolerance policy for inappropriate content. All users, including paid Premium and Lifetime subscribers, are subject to identical content moderation rules. Violations result in chat being paused regardless of subscription tier. A Premium subscription does not exempt any user from content moderation, blocking, or any other enforcement action. Repeated or severe violations may result in permanent suspension of access.