Support

The time limit is intentional. Real-time conversations with Santa are meant to be a treat, not an all-day screen habit, so we keep daily sessions short to encourage healthy screen time. Real-time AI also has a real cost. Free accounts include a few minutes each day, and Premium unlocks more minutes — or you can grab a 1-day pass. Your time resets every day.

Yes! With Premium you can add a profile for each family member — up to 4. Santa greets each one by name and keeps their wish list, age, and Nice List progress separate, so he never mixes them up. Switch who's talking to Santa anytime, or pick "All" so he talks to everyone together. Free accounts include one profile.

Yes. Subscriptions can be cancelled at any time — there's no long-term commitment. Cancel through your device's app store: on iOS, Settings > Apple ID > Subscriptions; on Android, Google Play Store > Subscriptions. You'll keep Premium until the end of the current billing period.

You can cancel your subscription through your device's app store settings. On iOS, go to Settings > Apple ID > Subscriptions. On Android, go to Google Play Store > Subscriptions.

Chat may be paused temporarily if our content moderation system detects a message that doesn't meet our safety guidelines. This is a protective measure. After a brief cooldown period, your child can continue chatting.

Yes. A chat pause is temporary and automatic, but serious or repeated violations of our Terms of Service can lead to an account being suspended from the whole app — either for a set period of time or permanently. A banned account stays signed in and sees a notice explaining why and, for a timed suspension, when access returns. This applies to all accounts, including Premium and Lifetime. If you believe a ban was a mistake, email support@thesanta.ai and we'll review it.

Santa is powered by industry-leading AI models with strict, family-first safety layers on top. Every message — both what the user says and what Santa replies — is checked in real time to keep every conversation age-appropriate. Santa is also given a dedicated persona that keeps conversations warm, kind, and focused on the magic of Christmas.

Open the app and go to Settings. You can switch between English and Spanish. The language change applies to both the app interface and Santa's responses.

Yes. We do not collect personal data from children. Conversations are processed securely and we use industry-standard content moderation to ensure a safe experience.

You can delete your account directly from the app: open The Santa AI, tap Settings, scroll to the bottom, and tap Delete Account. For full step-by-step instructions and details on what gets deleted, see our Account Deletion page at https://thesanta.ai/delete-account. You can also email support@thesanta.ai if you cannot access the app.